Frequently Asked Questions

You pick a hair length and style, and you can add a front-facing photo. The advisor reads a face shape from the photo when you include one, then ranks cuts and beards from our studio lookbook. Each card has a match score so you can compare and book.

No. Length and style preferences still return ranked lookbook cards. A clear, front-facing photo improves the face-shape read, and try-on samples are only drawn when a photo is present. The picture is not stored on our servers.

Open Book a chair, choose a service, a barber, and a live slot. You get an email confirmation. If reminders are switched on in the studio, a 24-hour email reminder follows. There is no SMS reminder in this launch.

Yes. Use Find booking with the email from checkout, or the manage link in your confirmation email. You can reschedule or cancel from there. The app does not charge a cancellation fee.

No. Prices are à la carte per session. You pay in store for the visit you book. There are no monthly plans, unlimited cuts, or a member dashboard.

There is no online shop in this launch. Ask your barber in the chair if something used during the visit is available to take home.

Stations are cleaned between guests. Tools are sanitised, and we use a fresh cape and neck strip for each visit. If you have a specific concern, mention it when you book or when you sit down.

The photo is sent only to generate your recommendations and try-on samples. It is not saved to an account, and we do not sell it. Close the tab when you are done if you want it gone from the browser session.